Privacy & Cancellation Policy

 

Cancellation Policy

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Private Sessions

Our cancellation policy requires a minimum of 24 hours' notice for sessions, including 1:1 and 2:1 Mat or Reformer classes. If you cancel after this time, the full fee will be charged. Thank for your understanding!

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Group Classes

The group classes require block booking and refunds cannot be provided for missed sessions. If you are unable to attend a session within that block, you are welcome to make up the session in one of the weekly sessions we run, subjective to availability. 

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Privacy Policy
 
The privacy policy will explain how Pilates with Sarah uses the personal data collected from you when you use our services.
 
What data do we collect?
Pilates with Sarah collects the following data:
• Personal identification information (Name, email address, phone number etc)
• Relevant medical data for Pilates participation.
 
How do we collect your data?
We collect the data and process data
when you complete your customer questionnaire and consent form.
 
How will we use your data?
We collect your data so that we can
• Ensure full awareness of medical conditions to ensure best management
• Utilise your medical information to form a Pilates class tailored to your individual needs.
• Contact you if needed to advise regarding the need to cancel or change appointments or
classes.
• Keep a record of your classes attended as a medical log.
 
How do we store your data?
Your data is securely stored in a password encrypted computer that we own.
Your data will be kept for 7 years. Once this time period has expired, we will delete your data by either
shredding or deleting.

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Instructor Access to Client Information?

If another instructor, employee, self-employed instructor, administrator, or other person starts working with us, they may need access to client information in order to provide Pilates classes and manage bookings.

We will only give them access to information that is necessary for their role. This may include names, contact details, booking information, payment information and relevant information about injuries, medical conditions or physical limitations where this information has been provided by the client for the purpose of safely participating in Pilates classes.

Anyone working with us who has access to client information is expected to:

• Keep client information confidential.

• Only access information that is relevant to their role.

• Only use client information for providing classes, managing bookings, communicating with clients or other authorised business purposes.

• Not share client information with anyone who is not authorised to receive it.

• Keep passwords and login details secure and not share them with others.

• Take reasonable steps to prevent client information being lost, stolen or accessed by unauthorised people.

• Report any suspected loss, unauthorised access or disclosure of client information to us as soon as possible.

• Access to client information will be removed when a person no longer requires it for their role or stops working with the business.

• Where a person works with us on a self-employed or contractor basis, appropriate confidentiality and data protection requirements will form part of their working arrangements where necessary.

• We will take appropriate steps to ensure that people working with us understand their responsibilities when handling client information.

 

Marketing
We would like to send you information about products and services that we think you might like. If you
have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Pilates with Sarah from contacting you for marketing.
If you no longer wish to be contacted for marketing purposes, please contact us via email.
 
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is
entitled to the following:

• The right to access – You have the right to request Pilates with Sarah for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification – You have the right to request that Pilates with Sarah correct any information you believe is inaccurate. You also have the right to request Pilates with Sarah to complete the information you believe is incomplete.

• The right to erasure – You have the right to request that Pilates with Sarah erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that Pilates with Sarah restrict processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to Pilates with Sarah processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that Pilates with Sarah transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

Changes to our privacy policy
Pilates with Sarah keeps it privacy policy under regular review. The privacy policy was last updated on the 29th of September 2026.
 
How to contact us
If you have any questions about this privacy policy, the data I hold on you, or you would like to
exercise one of your data protection rights, please do not hesitate to contact us.